FAQs (English)

FAQs

How does the booking process work?
Please see our Bookings Section at the Home.  Or contact us at info@barcelonarent.com
Wed, 16 Jul, 2014 at 7:46 PM
How do I pay for the booking?
You will be required to pay 20% of your reservation to confirm your booking. You can pay the 20% deposit by credit card in our website, through our bank a...
Sat, 25 May, 2013 at 5:17 PM
Will I need to pay a damage deposit for the apartment?
Yes, there is a cash damage deposit which will need to be paid upon arrival at the apartment in Barcelona. The amount depends on the apartment and goes from...
Sat, 25 May, 2013 at 5:17 PM
How do I cancel my reservation?
In case you have to cancel the reservation, BarcelonaRent will keep the deposit of 20% as cancellation fee.  In case you hah paid the total amount of the r...
Sat, 25 May, 2013 at 5:18 PM
What happens if I break something?
Please call BarcelonaRent as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether...
Sat, 25 May, 2013 at 5:18 PM
When is check in or check out?
The apartment will be available at 2pm in the afternoon. Normal check out time is 11am. Please request late check out prior to arrival and we will try our...
Sat, 25 May, 2013 at 5:19 PM
How will I get the keys to the apartment?
You will be met at the apartment in Barcelona upon your arrival by a member of BarcelonaRent staff who hand over the keys and also show you around the apart...
Sat, 7 Sep, 2013 at 11:35 AM
Can I drink the water?
The tap water in Barcelona is clean and safe to drink throughout the city. However, some areas have higher sodium content and may taste bitter to some. We g...
Sat, 25 May, 2013 at 5:20 PM
What if I need help or information during my stay?
There will be a member of BarcelonaRent staff available to answer any of your questions during business hours. Outside business hours you can also contact u...
Sat, 25 May, 2013 at 5:20 PM
Will I need an adaptor for using the appliances in the apartment?
For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom applian...
Sat, 25 May, 2013 at 5:20 PM